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As the weather warms up and many residents spend less time indoors, it’s common for maintenance issues to go unnoticed and result in high water bills. Educating residents on maintenance issues and water conservation techniques is an excellent way to ensure that their water bills don’t get out of hand during summer months.

Common Maintenance Issues Lead to High Water Bills

Do your residents know that leaking toilets are one of the most common maintenance issues resulting in high water usage? While the average two-person household uses 3,000 – 6,000 gallons of water per month, a leaky toilet can waste over 20,000 gallons of water in just one month! This maintenance issue can easily cost residents hundreds of extra dollars on their utility bills if leaks are not repaired. Dripping faucets and pipes may seem harmless to some residents, but these slow leaks can also lead to high water bills when ignored!

Educating Residents on Water Conservation Techniques

Educating residents about water conservation and common maintenance issues, such as leaky toilets, can help them to cut down on utility costs and improve their rental experience as a whole. Are you unsure of which conservation tips might be the most helpful for residents living in submetered units? WaterWatch offers several conservation and maintenance tips on our resident website, mywaterwatchbill.com! We recommend sharing these tips during community programs, with move-in materials and even via online newsletters or announcements.

Consider Utility Submetering for Your Property

When residents are not responsible for paying their own utility usage and maintenance issues arise, property owners can find themselves paying thousands of extra dollars each month for municipal utility bills. Interested in learning more about how utility submetering can help your property to reduce wasteful utility costs? Contact WaterWatch Corporation toll-free at 800-256-9826 to speak with an in-house representative.

Andris Silins has a combined 20+ years experience in the utility submetering and multifamily residential real estate industries. He is currently the Operations & Technology Manager at WaterWatch Corporation.

 

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No-cost ACH auto pay is the simplest and most affordable way for residents to pay an invoice from WaterWatch Corporation. Find out more about the ACH process and how it can benefit property owners and residents.  […]

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Standing in line.  Receiving inaccurate information.  Waiting on hold.  Being transferred from one person to the next, only to be transferred again.  Sound familiar? These are just a few of the inconveniences that we’ve come to expect from the customer service world. This is not what you should expect from WaterWatch Corporation.

 Your concerns will always be handled by a real person

Our customer service representatives bring integrity and value to the services WaterWatch offers.  They are typically the first impression our customers receive and one of the integral parts of our service commitment.

We know how frustrating it can be to receive an automated response when you really want to discuss a question or concern with an actual human being. At WaterWatch, you can be assured that a real person will answer your phone call with minimal wait time.

Quick and knowledgeable responses to your questions

At WaterWatch, we pride ourselves on maintaining high quality customer service. This starts with knowledgeable staff. Each of our customer service representatives has experience in account management, utility billing and collections. Their broad range of knowledge allows for accurate and competent assistance for our clients and their residents. In fact, we find that the majority of the questions and concerns presented to our customer service reps are handled during the initial call.

Experience our customer service for yourself

Our minimal wait times, fast responses, and knowledgeable employees have consistently set us apart from our competition in the utility submetering industry. Want to find out more about our customer service values? Call us toll-free at 1-800-256-9826 to speak to one of our customer service reps or feel free to email us at info@waterwatchcorp.com.

Andris Silins has a combined 20+ years experience in the utility submetering and multifamily residential real estate industries. He is currently the Operations & Technology Manager at WaterWatch Corporation.

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You interviewed and screened your applicants.  Did you interview your utility submetering provider? Your utility submetering company should do more than reading meters and billing. When searching for a submetering provider, knowing which questions to ask can make all the difference. Use the suggestions below when evaluating submetering and billing companies.

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You read that correctly. Eliminating water and sewer expenses can become a reality for your multifamily property. The simple way to accomplish this is by submetering water and sewer utilities.

Property owners and managers who have experienced submetering realize the value of submetering tenants for utilities. When tenants aren’t paying for their own metered water & sewer usage, they will often be less likely to report/fix leaks or conserve water. Many perspective tenants are also attracted to rental properties when they can be assured they are not paying for someone else usage or leaky toilet high usage from other units at the same property. […]

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A property manger recently contacted WaterWatch Corporation with a concern regarding their property where WaterWatch is submetering and billing tenants for water, sewer and trash usage. The property had just received a municipality water and sewer bill showing a dramatic spike of 550,000 gallons of water usage during the past quarter. […]

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Your multifamily property is almost guaranteed to have some type of leaking water fixture. It could be a dripping kitchen faucet, running toilet or leaky shower. If you have a 100 unit property, chances are 3-5 units have leaks of some kind that go unreported. Tenants would rather not have leaky faucets or running toilets but they often fail to alert property management of these issues when they arise. […]

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